STATE OF TEXAS GOVERNMENT ASSISTANT APP
THE PROBLEM
REVOLUTIONIZE THE WAY CITIZENS TRANSACT WITH GOVERNMENT In Texas in 2019, 28.7 million of its citizens still dealt with over 125 different government agency transactions the old-school way. State technology and government leaders saw the need to change this and tapped our team to built the platform to allow this modern transformation to come to life. For over a year I helped get this giant ball rolling with the project that was originally dubbed MyGov, MyWay but evolved into Texas by Texas (TxT). As of March 2022, it's now up and running and available on the App Store & Google Play. Visit www.texas.gov/texas-by-texas for more.
ROLE & RESPONSIBILITIES
I was part of the original five-person team from Deloitte Digital who were tasked with crafting the original pitch to the state of Texas to land the work. That included:
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Establishing generalized personas
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Creating a first iteration wireframes (while collaborating on the high fidelity mockups) of a user dashboard that painted a picture of the MyGov MyWay platform's overall functionality
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Several pointed use cases such as registering a vehicle and renewing a professional license
Once we landed the project, my role became to validate those original ideas and bring them to life in order to get the designs to the development team to begin the massive amount of coding, API integration and hooking into existing legacy systems that would be necessary. My role then switch to a more tactical approach with me responsible for:
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Ideating and capturing the various user flows for account creation, Department of Motor Vehicle use cases and more
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In collaboration with a visual designer, create initial wireframes of a user account set up & management, transactions and chat bots
THE DELIVERABLES
INITIAL USER FLOWS
INITIAL DASHBOARD WIREFRAMES
VEHICLE REGISTRATION CLICK THROUGH
THE RESULT
INNOVATION HAS ARRIVED As you might imagine, a project of this magnitude takes time. After a year of working on it, my choice was to move to Austin, TX to continue or slowly roll off the project and hand it off to a local team. Despite how much I loved the project and the team, I decided to stay put in Denver and did the pass off. The positive effects are already being felt. Following the release of an enhanced driver license replacement app as part of the MGMW platform, Texas saw a 6% increase for certain online driver license transactions and a corresponding reduction for those transaction in state offices. The project caught the attention of a few media outlets when it began in 2018 and when it launched in the spring of 2022. > > >
